Shipping policy

Last updated: 2026-08-27

Thank you for shopping with Willy Memories. This page explains how we make, ship, and deliver your order. Because every item is custom-printed for you, the total time you wait is the sum of production time and transit time.

Production Time

Each order is printed to your specifications after it is placed. Standard production time is 2–5 business days (Monday through Friday, excluding U.S. holidays). If you use our buy now, upload later option, production begins once you have submitted your photos. Larger orders or items with complex personalization may take slightly longer; if so, we will reach out before production begins.

Transit Time

Once your order ships, you will receive a confirmation email with tracking information. Estimated delivery times provided by the carrier (USPS) are not guaranteed and may be affected by weather, carrier capacity, or customs processing for international destinations.

Shipping Methods & Rates

We ship to the United States and Canada via USPS. At checkout you can choose from:

  • Standard shipping (U.S.) — flat rate, estimated 3–5 business days in transit.
  • Express shipping (U.S.) — flat rate, estimated 1–2 business days in transit.
  • Free standard shipping (U.S.) once your order reaches the qualifying total shown at checkout.
  • Standard shipping to Canada — flat rate, estimated 7–14 business days in transit.

These transit estimates are in addition to production time. Your exact shipping cost is calculated and displayed clearly at checkout before payment.

Local Pickup

Prefer to pick up your order? Select Local pickup at checkout (free). Pickup is available in Atlanta, Georgia; the pickup address and instructions are shown at checkout and included in your confirmation email. We will email you when your order is ready.

Order Confirmation & FTC Mail Order Rule

You will receive an order confirmation by email immediately after checkout. In accordance with the FTC Mail Order Rule, if we cannot ship your order within the stated production window (or, if no time was stated, within 30 days), we will notify you and you may consent to a delay or, at your option, cancel for a full refund.

International Shipping (Canada)

We currently ship internationally to Canada only. Canadian orders may be subject to import duties, taxes, and customs fees set by the destination country; these are the recipient's responsibility and are not included in the item price or shipping charge. Customs processing may add to the total delivery time.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Orders that are returned to us as undeliverable, refused, or returned because of an incorrect address may require a re-shipping fee at the customer's expense.

Lost or Delayed Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the buyer. If tracking shows delivered but you have not received the package, please first contact the carrier to file a trace; then email us so we can help.

Damaged on Arrival

If your order arrives damaged, please email whatcanidoforyou@willymemories.com within 14 days of delivery with your order number and clear photos of the damage and the outer packaging. We do not require you to ship damaged personalized items back — please keep them; we will arrange a replacement at no cost. See our Refund Policy for full remake details.

Ship-From

Orders ship from Atlanta, Georgia, United States.

Contact

For shipping questions, email whatcanidoforyou@willymemories.com. Prices are shown in USD (U.S. Dollars).